State Farm® Insurance Agent Scott Webster

"The rudest service ever
belligerent and aggressive

DON'T USE THEM
anytime we call they scream -hang up
they also insured a vehicle I removed from the policy for EIGHT months then FOUGHT to not reimburse me
Finally we received LESS than Half the money back

I just cancelled all my trucks yesterday
and they are refusing to cancel the newest one stating they need a declaration page which i provided along with new ID cards

They're telling me that might not be sufficient
My new policy holder said that they should NOT be giving us this grief that what i provided IS sufficient

when I called to ask what More I needed to provide aside from my ID cards and the declaration page The response I got to that question was being screamed at and hung up on I never raised my voice I didn't say anything derogatory I got hung up on and treated with utter disrespect I called back asked for Scott the manager and I received the same treatment he just started yelling at me telling me that we're terrible customers and that we've been nothing but problem Which at that point I did say something derogatory and hung up now I am putting a formal complaint into the commissioner I advise you not to use them because anytime there's a problem you will not be treated with respect you'll become angered And triggered have a blessed day find another insurance provider"

"I was rear ended by a state farm insured auto. It rear ended my boat while I was stopped at a traffic light. Tgeres no visible damage to my motor, which is that the car hit, other than some scratches.I called the police and the driver admitted fault. The police report shows all fault on the other driver. You'd think this would be a cut and dry incident. It's been far from it.
I reported the accident to my insurance company as required by law. I then contacted state farm asking how to proceed. Although there's no visible damage other than scratches on my motor, I wanted to get it checked out by an outboard motor mechanic. State farm told me they couldn't do anything until they talk to their customer that hit me to make sure who's fault it was. I even sent them my copy of the police report which plainly say it was the other drivers fault. After almost 2 months of repeatedly calling and waiting, they inform me I'll have to pay for the inspection, send them the receipt and estimate and then they will send it to their review team to see if I will get reimbursed. I've not used my boat for over half the summer because of this. I've come to the conclusion that they played a waiting game and they won.
While I will pay for this out of my own pocket, I will go to every message board I possibly can and tell anyone that will listen that state farm is a failure in my eyes. I'll also tell anyone I know how they have treated me and advise everyone to not use them."

"I love them so much they are very professional very good to talk with"

"The staff is rude and condescending. They care more about trying to be right than helping customers understand."

"My insurance company"

"Do not use. They don’t get back to them and when you call them out on it specially Rebecca they basically call you a liar by saying that you didn’t reach out to them. If the contact information on your establishment doesn’t work as far as email and text then that is your problem but I’m not going to be called a liar.

Stay away from this people"

"There customer service agents suck. Respect goes a long way. There's one agent Emily that will listen and help if there is a problem. Thank you Emily for your help."

"Perfect service! 😊🌞"

"State farm is the shiznit. The people there are good, professional people who are willing to work with you. I don't know about other state farms, but Scott Webster state farm is the shiznit!!!!!!!!!"

"I when there to get cheaper insurance than what I had with another company..... So I'm with State Farm now...."

"Karissa is so outstanding. She make sure you get as much help(discounts that you’re eligible for). She’s very sweet, share conversations, professional. She builds rapport with new and previous customers. I love how fast she work. If you ever decide to visit State Farm ask for Karissa she sits at the front :)."

"Rebecca Goodwin is a wonderful person and very helpful. I highly recommend her."

"Fast, friendly, and professional. 5 stars for me."

"Emily is hands down the best insurance agent, ever! She’s so good at what she does and has outstanding customer service. State Farm is lucky to have such a hardworking member of their team!"

"Very friendly staff!! If I have questions or need anything at all, all I have to do is pick up the phone! Love them!"

"Highly recommend Emily, gave a great quote!"

"Great staff always willing to help the customers."

"Highly recommend Emily! She’s the best!!"

"All of the people working there were really knowledgeable and treated us like family."

"Some of the friendliest and most knowledgeable people in the business. Their service is always prompt and caring with your best interests in mind. If you need insurance see Scott or a member of his staff today."

"I'm always safe with State Farm. The ladies there always have a wonderful spirit about them and always professional. Good vibes and I love it."

"The staff there is very kind. They even help you look for discounts. The prices are great prices especially for a young male under the age of 26. For good quality for a reasonable price, this is the place."

"The staff was extremely nice. They answered all of my questions and explained everything step of the process."

"Staff Always help you out"

"I've been with different companies in the past but State Farm offered me the lowest rate that I've ever had."